Knowledge Base

The knowledge base is a central component of the AI platform. It contains all relevant documents that are used to create content and answer questions. The protection of internal company data is particularly important: Our platform ensures that all information stored in the knowledge base is treated in accordance with the highest data protection standards. This means that your sensitive data always remains secure and is only used for the purposes you have specified.

The knowledge database in our platform helps you to manage all important documents and files in a structured and centralized way in one place. The database is divided into different folder structures so that you can access the relevant content quickly. In this article, you can find out more about the folder categories Space files, Private files and the integration of external folders from SharePoint and Confluence.

Space files are accessible to all team members in the respective workspace. They provide a central repository for documents and content that are used on a project or departmental basis and thus facilitate collaboration. Files that are relevant for several people and are released for joint editing should be stored here.

The Private files folder offers you a protected storage location for content that is only visible to you. This folder is ideal for drafts, personal notes or documents that are to be shared with the team at a later date. New files that you upload in a chat are automatically saved in this folder. Content in the Private Files always remains confidential and can only be viewed by the respective user.

If your company uses SharePoint or Confluence, these folders can be integrated into the knowledge base. This gives you direct access to documents stored in these platforms without having to switch platforms. The structure and access rights from the external systems are retained so that seamless and secure collaboration is possible.

In the knowledge base, you can upload attachments manually to store important documents and files centrally and access them at any time.

Alternatively, internal data sources such as Confluence, Sharepoint, websites and intranet solutions can also be connected to our platform, with automatic data synchronization ensuring that information is always up-to-date and synchronized.

Please contact us if you are interested in an individual data source connection.

Upload relevant files to be included in the analysis and answering of the questions in a chat. Based on the information extracted from a file, the AI creates an answer to your question. This answer is formulated in such a way that it takes into account the relevant details from the file and provides you with a precise and helpful answer.

Here you have the option of uploading new documents or adding documents from the knowledge base.

In a collection, you have the option of adding briefings, files or texts that match the communication occasion. From the analyzed information, the AI extracts the relevant data required for a newsletter article, for example. This can include specific facts, figures, quotes or other important details that should be mentioned in the article. The AI makes fine adjustments to ensure that the generated document meets the desired tone and style. It also takes into account specific requirements or preferences specified in the contextual information. Through these steps, the AI ensures that the desired output format makes effective use of the contextual information provided.

Learn more: How to create a collection